- Privacy & Security

As AWEN HOTEL, we attach importance to the privacy and information security of our users who visit the awenhotel.com website, our guests who create reservations and individuals who contact us.

The awenhotel.com website is protected by SSL/TLS security protocols to support the secure transmission of user information. We take care to implement the necessary technical and administrative measures to ensure the security of personal data shared through our website.

Your personal data may be processed for the purposes of carrying out reservation processes, completing payment transactions, evaluating guest requests, providing accommodation services and fulfilling legal obligations.

Your personal data is not shared with third parties except as required by the relevant legislation and the necessities of the service. However, in cases such as carrying out payment transactions, providing technical infrastructure, operating reservation systems, fulfilling legal obligations or responding to requests from authorized institutions, your personal data may be shared with relevant service providers, banks, payment institutions, technical infrastructure providers and authorized public institutions, provided that such sharing is necessary and proportionate.

The phone number and e-mail address shared during the reservation process may be used for reservation confirmation, cancellation or change notifications, information regarding the accommodation process and responding to guest requests.

For payment transactions made through awenhotel.com, the security standards provided by the payment infrastructure and banking systems apply. Your credit card or debit card information may be processed by the relevant bank or payment institution depending on the payment infrastructure used.

Cookies may be used to ensure that our website functions properly, to improve user experience, to ensure security and to record your cookie preferences. Detailed information regarding the use of cookies can be found in the Cookie Policy available on awenhotel.com.

Your personal data and technical records are retained for the period necessary for the purposes for which they are processed and for the legal retention periods stipulated in the relevant legislation. If the retention period expires or the purpose of processing no longer exists, the data is deleted, destroyed or anonymized in accordance with the relevant legislation.

AWEN HOTEL takes care to implement the necessary security measures to prevent unauthorized access to your personal data, loss, alteration, unlawful processing or unauthorized disclosure.

The awenhotel.com website may contain links directing users to third-party websites or services. AWEN HOTEL is not responsible for the privacy and security practices of third-party websites accessed through such links.

AWEN HOTEL may update this Privacy and Security text in line with legislative changes, service processes, technical infrastructure updates or changes in data processing activities.

You may contact us for any questions regarding privacy and security processes.

Phone: +90 242 782 44 82
E-mail: info@awenhotel.com